Terms & Conditions

Rental Agreement

All bookings must have a rental agreement completed via Docusign prior to arrival. Refusal to complete the agreement will result in the property access being denied. The Rental Agreements can be found here:

Waterhouse at Lake LBJ Residence I     

Waterhouse at Lake LBJ Residence II    

Waterhouse at Lake LBJ Residence III

Waterhouse at Pointe West Residence I   

Waterhouse at Pointe West Residence II   

Booking and Payment

All bookings are subject to availability and must be made through our website. A deposit of 35% of the total rental amount is required at the time of booking, with the remaining balance due 30 days before arrival. Payments can be made through our website using a credit or debit card.

Cancellation Policy

If a booking is cancelled more than 30 days before the arrival date, the deposit will be refunded in full. If a booking is cancelled 30 to 15 days before arrival, 50% of the rent is non-refundable. If cancelled 14 days or earlier before arrival,  no refund is provided. 

Check-in and Check-out

Check-in time is 3:00 PM and check-out time is 10:00 AM. Early check-in or late check-outs may be available for an additional fee. Please contact us in advance and we will do our best to accommodate your request. 

Damage and Cleanliness

Guests are responsible for leaving the property in a clean and orderly condition. Any damage caused by guests during their stay will be charged to their credit card on file.

Liability

We are not liable for any damages, injuries or losses incurred by guests during their stay. Guests are responsible for their own safety and well-being and should take appropriate precautions.

By using our website and making a booking, you confirm that you have read and accept these terms and conditions.

If you have any questions or concerns, please contact us.

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